Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at support@noveque.store. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always reach out with any return-related questions at support@noveque.store.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, or plants)
• Custom or personalized products (e.g., special orders)
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

If you have questions about a specific item's eligibility, please get in touch.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return your original item, and once that return is accepted, place a separate order for the new item.

Refunds

Once we've received and inspected your return, we'll notify you of your refund status. If approved, your refund will be automatically issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.